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January 26, 2006
Flat refusal to stop being naive
As part of my new job I've been receiving customer service training. It occurred to me pretty early on that if everyone was naturally polite and hard working, training would be unnecessary. Everything would be done right on the first try (and occasionally on the second, because we're human) and staff wouldn't need to be trained to deal with abusive customers (who despite the old adage, are NOT always right!)
I know, I know; I'm hopelessly naive, but I think that a certain level of naivety is healthy in a human being. If nobody was naive, who would have the ability to be idealistic?
And now for something completely different:
I found a better article on Takashi Murakami at: http://www.assemblylanguage.com/reviews/MurakamiMoT.html
And Gray Monk may turn up higher than page 4 on google as a result!
(Marketing 101 y'see).
And here's an entry that made me laugh: http://projectebola.typepad.com/project_ebola/2006/01/grammar_commits.html
Posted by The Postulant at January 26, 2006 07:56 PM
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» Grammar and the Internet from One Happy Dog Speaks
Found THIS LINK over at Gray Monk. I must say I LOL'd when I read it. GRIN. Find out what happened to Grammar on the internet by reading THIS LINK.... [Read More]
Tracked on January 28, 2006 01:53 AM