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March 09, 2007

One of those days .....

I am having one of THOSE days - nothing wants to run smoothly. I am trying to sort out an accumulation of paperwork, stuff I really should take more time over, but am always too impatient to deal with properly. So I have ended up on the phone trying to get some sense out of telephone clerks who neither care nor know enough to be able to point you in the right direction. I have also had conversations with two separate computers - the kind that tell you to choose from a menu, then refer you to a new menu, and you go round and round in circles without ever getting any of the information you want or need - or ever coming into contact with a live operator! One infomred me that the call would be monitored for customer quality. I hope it was - and I sincerely hope they listen carefully to my summary of their service when the frustration level got above my safety limits.

Then I tried to log on to my e-mail account. Forget it. It appears that BT Yahoo are having one of those days as well. They have a major server problem and any customer trying to log on to their account in the normal manner is given a polite notice which says

"Sorry, your attempt to log on has failed!"

Extremely helpful. So I found a back door and got into my mail. Ever tried to find a call number for help when this happens. Yeah, I know, Porcine aviators are cleared for take off on Runway 1 at Heathrow! But I did win that round, I did get to speak to a live operator! At least I think he was ....

Anyway, he tells me that they have a major server outage and that I am one of thousands affected. Well, that's comforting. Misery loves company. So I shall now put on a CD of soothing music, and go and do something away from the computers. Amazing how much satisfaction you get shredding old accounts and other useless bits of paper ......

Posted by The Gray Monk at March 9, 2007 01:13 PM

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